- Cancellation Form -

Let Us Help!

We apologize in advance for any inconvenience. Please let us try to resolve your issue. As our policy states, our products are FDA Cleared Class II medical devices (510(k) Exempt) and cannot be returned or reused. If you need to cancel your order and your product hasn't yet shipped, please fill out the required request form here. A confirmation notice will be sent to you upon receipt.

Please note: This step must be completed in order to process your request.
*A 10% re-stocking fee or other fees may also be applied to items that have been shipped.

Light Therapy Products

Contact Information

Please provide your contact information.

Red light therapy experts

Reason for Your Request

Please select the reason for your request:

Select the option that is closest to your concern.

If "other" is selected above, please describe your reason:

Please provide additional details with as much detail as possible.

How can we help?

Product Information
(Required for Processing)

Which product are you having issues with?

Please describe the issue with as much detail as possible.

Upload photos/videos/snapshots demonstrating the issue or error:

Upload images or videos (.jpg, .jpeg, .png, .mp4, .mov) that demonstrate the issues you are experiencing. To upload multiple files, hold your shift key to select multiple files, then upload. (2MB limit, required)

Treatment through light

Purchase Information

About the item

Rapid Recovery

Thank You!

We'll review the claim once submitted and reach out to you.

Check your email box for a confirmation notice with details regarding your request upon approval.

Discover red light benefits